Expert Practice Series in Doctor-Patient Relationship

Patient Satisfaction for Physicians  

200 Comments, last 2 days ago
Presenters:
The Physician’s Role in Improving Patient Satisfaction  
5 Themes of Patient Satisfaction
Steven Deitelzweig, MD, FACP, System Department Chair of Hospital Medicine, Vice President of Medical Affairs, Ochsner Medical Center
07:04
(154 votes)
60 Comments, last 2 days ago  
Understanding HCAHPS and What it Means to Physicians  
Do You Know What Your Patients Think About You?
William G. Lehrman, PhD, Government Task Leader on the HCAHPS Survey, Centers for Medicare & Medicaid Services (CMS)
08:54
(116 votes)
36 Comments, last 4 days ago  
Press Ganey's Seven Steps to Patient Satisfaction  
7 Steps to Happier Patients
Hans Seitz, Client Improvement Manager, Press Ganey Associates, Inc.
07:41
(105 votes)
34 Comments, last 10 days ago  
Case Study #1: Ochsner Medical Center  
Who is on Your Patient Satisfaction Team?
Alison Soileau, MA, Director, Strategic Planning & Analysis (and Patient Satisfaction), Ochsner Health System
11:51
(84 votes)
23 Comments, last 2 days ago  
Case Study #2: University of Tennessee Medical Center  
Simple Steps to Improving Patient Satisfaction
Robert E. Morrison, MD, FACP, Professor of Medicine, University of Tennessee Medical Center
08:01
(97 votes)
27 Comments, last 2 days ago  
Case Study #3: Henry Ford Hospital  
How Do You Sustain Improvements in Patient Satisfaction?
Manu K. Malhotra, MD, Associate Director of the Emergency Medicine Department, Henry Ford Hospital, Detroit, MI
03:38
(73 votes)
20 Comments, last 23 days ago  

Understanding and Complying with HIPAA  

198 Comments, last 30 minutes ago
Presenters:
Minimally-invasive Privacy  
HIPAA Privacy Straight from One of its Original Architects
William R. Braithwaite, MD, PhD, Chief Medical Officer, Anakam, Inc., Former Senior Advisor on Health Information Policy, Department of Health and Human Services
09:32
(95 votes)
27 Comments, last 16 days ago  
Identifying and Responding to Breaches  
Do You Know How to Notify Patients of a Privacy Breach?
Kate Borten, CISSP, CISM, President, The Marblehead Group
09:50
(67 votes)
12 Comments  
Rules for Sharing Protected Health Information  
Don’t Allow HIPAA to Impede Patient Care
Frank Ruelas, Director of Compliance and Risk Management at Maryvale Hospital, Principal of HIPAA Boot Camp, Casa Grande, AZ
08:07
(229 votes)
68 Comments, last 30 minutes ago  
Requirements and Financial Opportunities Related to EMRs  
Medicare Bonuses Can Be as Much as $44,000
David Szabo, Partner, Nutter McClennen & Fish LLP, Boston, MA
10:19
(63 votes)
26 Comments, last 16 days ago  
Implications of HIPAA on Research  
What is Considered Research Under HIPAA?
Ronald Marcum, MD, MS, CHPS, CISA, Director of the Integrity Office, Chief Privacy Officer, and Chief Information Security Officer at Oregon Health and Science University in Portland, OR
12:04
(55 votes)
11 Comments  
Minimally-invasive Security  
HIPAA Security Straight from One of its Original Architects
John C. Parmigiani, President, Parmigiani and Associates, LLC, Former Director of Enterprise Standards, Health Care Financing Administration (now CMS)
11:35
(54 votes)
11 Comments  
Practical Advice for Data Protection  
9 Steps for Improving Data Security
Chris Apgar, CISSP, President, Apgar and Associates, LLC
10:41
(63 votes)
17 Comments  
Patient Communications - Keeping in Touch and Out of Trouble  
Willful Neglect Could Cost You $1.5 Million
John Christiansen, Principal, Christiansen IT Law
11:06
(83 votes)
26 Comments  
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